Sometimes life gives you wonderful surprises when you least expect it. Customer Service done right.
Today Ari wanted to call TaylorMade customer service because the leg of his golf bag broke. He called once before to see if TaylorMade would pay to fix it, they told him I needed to bring it in to where I bought it. I did and the PGA Superstore called TaylorMade for me. To get a free repair, I needed to produce a receipt dated less than two years old. It was going to take me a while to track this down – I think the bag is only a little over a year old. I must say, the PGA Superstore was great – they told me if I could figure out the card used and the approximate date, they would look up the receipt for me. But there are less than two weeks until Passover and I am in cleaning mode, not searching mode.
In the meantime, they suggested I pick up the bag so Ari had something to use. When I picked up the bag, the repair people told me we could order legs and repair it ourselves. Ari wanted to investigate this option. He looked up the number and called. It was clear that he needed help with this conversation, so I got on the line. Frankly, I didn’t expect much. I was shocked when the kind person (Adrianna) on the other end offered to send us a new bag. I thought I had it wrong, but she said I did need to send the old bag back. No problem. I am happy to do that. It turns out the she has a brother like Ari. I couldn’t believe it. I am so thankful, so very thankful. We will be buying TaylorMade in the future. And buying it at the PGA Superstore. Thanks all.