View bus timetables. Eligibility. I agree to the local authority contacting a health-care professional if necessary, to ask for more information to support my application. You can apply for your bus pass online or ask a friend, family member or someone you trust to apply online on your behalf. Enter a postcode. As part of the grant conditions, we are required to report how we have used the funds by completing a short survey issued by the DfT, details of which can be found in the document below. stream Updated 01:22, 8 MAY 2013. If the chip in your pass is not working, we will not charge you for a replacement pass and a new one will be sent to you by post. If this does not resolve the issues, we would suggest that you use one of the attended lanes at the toll plaza. If you have any questions about the ENCT Disabled concessionary scheme or a query about your application, you can use our online Get In Touch webform and complete the Ask Us a Question option. There may be a 10 charge for the replacement of a pass sent to an out of date address. Further information on the disabled persons bus pass. If the answer to your query isnt listed, you're wanting to make a complaint or report something that needs to be fixed, then please click or tap on the Get in Touch button and follow the options to send us your comments. Book a library appointment to replace your free bus pass. To allow for the banking process to take place, the refund button is automatically removed 3-days before and up to 3-days after your scheduled Direct Debit date whilst payments are pending. Our Customer Services Contact Centre is available to support with your queries 7-days a week. You will need to wait 3 working days before logging back into your online account and setting up a new Direct Debit instruction with your new payment details. endobj It's your responsibility to renew your pass. Mersey Ferries also offer a range of cruises. Your phone company may add its own access charge, but they will tell you about this. I think Ive left something on the bus. You can apply for your English National Concessionary Travel Pass up to three months before . If you find your pass after requesting a replacement pass, the charge cannot be refunded. Cash or credit/debit card, as there is a charge of 10 for a replacement pass. } !1AQa"q2#BR$3br In the past we have not charged for one of these passes, but from 1. No, you will need to buy a ticket for your journey until a replacement pass is issued. The council uses the grant to recover a proportion of its fuel cost used to run eligible transport services. You will be asked to enter you card numbers, expiry date and year. Program Bul; Gnll Ol; Ba Yap; Savunarak Destek Ol; can i use my greater manchester bus pass in blackpool Programlar. Find out more and how to apply on the Merseytravel website. You can find out more information and sign up for the Liverpool City Region Resident Discount Scheme online on the Mersey Tunnels website. Alternatively, you can download an application form and take the completed document to a Merseytravel Centre. Trains in Wirral are operated by Merseyrail. Bus Service Operator Grant Survey 2021-22. Telephone: 0151 330 1000 B. A letter from GP/Consultant confirming the loss of use of both arms. Receive 8 points or more under the 'Moving around' or 'Communicating . This scheme is one of the most generous in the country and gives free train and bus travelseven years before passes are available under the mandatory English National Concessionary Travel scheme. I have lost my Multi-journey Saver ticket, what should I do? Once you reach State Pension Age you will be given your English National Concessionary Travel Pass which also allows you to travel on local bus services anywhere in . Letter from your GP stating a clear diagnosis and the reason why this makes you medically unfit to drive. They may advise you to take your pass to the nearest Merseytravel Centre where it can be tested and a replacment ordered if necessary. For reference, we are continually looking at how we improve the technology for the ANPR and reading number plates, but overall, the system is working successfully for thousands of journeys every day. you are not yet 60 years of age and need to apply on grounds of disability. If so, please contact your local Council Caerphilly on 01443 866550 Merseytravel are also in charge of the bus stations and shelters across the borough. Bring your faulty pass to a community hub. You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to cancel your lost or stolen pass. Please try again. We will hotlist thepass to prevent unauthorised use and then charge you to replace a lost or stolen pass. good quality. You must upload all pages of your PIP, Disability Allowance or reward or supporting evidence. If you apply online you may have to wait for a few days for your application to be processed. If the ANPR Camera is not reading your number plate, first thing to do is to make sure that you dont have any old fast tags in your vehicle. It must be dated within the last 12 months. Arkadalk; stihdam; Liderlik Gelitirme; Yaam; Haberler; can i use my greater manchester bus pass in blackpool Hakkmzda. Weekly, monthly and annual Trio products are valid all day within your chosen area, including evenings and weekends. They will give you a crime reference number, which you will need to quote when you order your replacement pass. However, if you receive Universal Credit you will not have to pay the fee. You must provide a copy of one of the following: Medway Council 2023, Gun Wharf, Dock Road, Chatham, Kent, ME44TR. Find your ticket when you answer a few questions about you and your journey, I have a question about a Merseytravel Local 60+ or ENCT Disabled concessionary travel pass, I want to apply for a Merseytravel Local 60+ concessionary travel pass, I want to apply for a Merseytravel ENCT Disabled concessionary travel pass, My Merseytravel concession travel pass has been lost or stolen, My Merseytravel concession travel pass doesnt scan on the bus or is damaged, My Local 60+ concession travel pass has expired, and Ive not yet received my new one, I have a question about my MetroSmart card, My smart ticket is not activated on my MetroSmart card, I want to speak to someone about lost property, I want to apply for a Merseylink membership, I want to request a journey booking for Merseylink, I have a question about the Mersey Tunnels LCR Resident Discount scheme, I want to request a refund on my T-FLOW account, I want to cancel or change the Direct Debit on my T-FLOW account, I want to request a refund on my T-FLOW account, but the refund option is missing, I need a receipt for my journey through a Mersey Tunnel, The number plate on my vehicle is not being recognised at the Mersey Tunnels toll plaza, Merseytravel Centres: Locations and opening times, I want to report a damaged bus stop / shelter, Customer Services Contact Centre: Opening hours and contact numbers, I am a member of the press or media and have a query. No trains are running from the station. 134 routes; Map; Vehicles; 3 Wilson Road - Halewood Shopping Centre 3A Wilson Road - Liverpool John Lennon Airport 6 Upton Rocks - Liverpool 7 Warrington - Liverpool 8 Liverpool - Huyton Circular 8E Liverpool - Huyton Circular 9 Liverpool - Huyton Circular 10 St Helens - Liverpool 10A St Helens - Liverpool If you made a card payment using the card reader fixed at the toll barrier, then the easiest way to get a receipt for your payment is to visitmerseytunnels.co.ukand click theRequest a receiptpanel on the main page. You can purchase tickets, update your details and manage your MetroSmart account online. You can get a free older person's bus pass if you: are a Medway resident. Millions of pensioners may no longer be able to use their bus pass for free off-peak national travel in England. Oh, and it can be used on the river ferries as well. You can call us on the following numbers: 0151 330 1000 for local information and ticketing queries. Bus Service Operator Grant Survey 2021-22. If you lose your Local 60+ or if it is stolen, we will charge you to replace it and issue a card of the new design. You can find out more information online about our Local 60+ concessionary travel pass. I understand that you will deal with all documents relating to this application in line with General Data Protection Regulations and you may share them with other local authorities and the police to detect and prevent fraud. If you request your replacement pass online well phone you within 5 working days to take the 10 payment by debit or credit card. You can renew your bus pass up to 8 weeks before it expires. We would like to send you . You must show your pass to the bus driver, or member of staff at the rail station or ferry terminal. Customer Services Contact Centre: Opening hours and contact numbers. Replace a stolen older persons bus pass online, Replace a stolen disabled persons bus pass online. 1 0 obj If your photo is unsuitable the application will be refused and you will have to reapply. However, if you receive Universal Credit you will not have to pay the fee. T-FLOW account online at merseytunnels.co.uk. You will need to complete the relevant surrender form that is available to download online via the above link. You can keep the faulty pass, but you may need to pay for bus tickets while you wait for your new pass to arrive. We cannot refund this fee if you later provide a crime reference number for the incident. The easiest way to top-up your T-FLOW account is to sign in to your account online using the Mersey Tunnels website. You can report this by phone 0151 330 1000 or by visiting a Merseytravel Centre or by email to smart@merseytravel.gov.uk . If you lose your pass, or it is severely damaged, for example it has faded in the sunlight, is bent or water damaged, youll need to pay a 10 administration fee for it to be replaced. /OPM 1 For the most up to date information contact Merseytravel on 0151 227 5181 or use the Merseytravel website, a link to which . If you need further support or have any questions about the LCR Resident Discount Scheme, you can use our online Get In Touch webform and complete the Ask Us a Question option. Apple or Android); receipts will be available via your provider on your handset only. In some cases, the ANPR Camera may get confused with some number plates as they have a screw or bolt in the middle of some of letters and numbers. If you have a faulty bus pass, for example the chip inside the card has stopped working, you can get a replacement for free. Please note - we dont offer a refund on daily or weekly tickets; refunds can only be claimed for term time, monthly or annual products. Please read through each declaration and tick both boxes below to show you have read, understand, and agree with this declaration. You can call our Customer Service Contact Centre on 0151 330 1004. You must provide photographic proof of your address to confirm that you are a permanent resident within the Merseyside area. My pass does not scan on buses within Merseyside. I have lost my pass/it has been stolen. The changes, announced by the . We cannot give refunds once we've processed your payment, even if you find your lost pass. They may, at their discretion, replace a lost or stolen ticket or pass (with a ticket or pass of the same date and type) for a 25 charge. Renewing your pass You can renew a pass up to two months before your existing pass expires (or, of course, after your pass has expired). Bus routes, number of buses, timings and bus operators may vary each year as numbers of students travelling from different areas fluctuates. We will charge you to replace a damaged pass. If you're not a Medway resident find out how to apply for an older person's bus pass outside of Medway. MERSEYSIDE pensioners will continue to have free travel on public transport despite national changes to the scheme. The easiest way to do this is to log in to your online T-FLOW account at merseytunnels.co.uk. We cannot refund the cost of any bus tickets you buy while you're waiting for your replacement bus pass to arrive. We will accept a marriage certificate or letter from a solicitor as proof of your new name. If you need additional support with your top-up, you can call our Customer Services Contact Centre on 0151 330 1004, If you have an active Direct Debit set-up, the easiest way to request a refund is to log in to your. When emailing the team, please include a copy of the proof of purchase for your ticket (this will either be an email if your purchased online or a paper receipt if you bought it in person). Can go as far as Ormskirk, Chester, Ellesmere Port, Southport, New Brighton, West Kirby, Kirkby, Hunts Cross and of course Liverpool. Please Note: We cannot process refunds during a Direct Debit payment collection this means the refund button will be removed from your account 3-days prior to your Direct Debit collection date and up to 3-days after. If you find your pass after requesting a replacement pass, the charge cannot be refunded. Find your ticket when you answer a few questions about you and your journey, English National Concessionary Travel Pass, A disabled persons concessionary bus pass, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. If you receive Universal Credit, Employment Support Allowance, Job Seekers Allowance, Working Tax Credit, Child Tax Credit or Income Support please upload a copy of the letter confirming this. Your transport needs will be included in your support plan. We are sorry for any inconvenience caused. Each coupon is valid until January 31, 2023. 180 days of social studies 5th grade answer key; florida high school track records; milwaukee packout mods; metallica madrid 2022; Our colleagues will be able to see what the ANPR Camera is seeing and help to identify any issues there for you. Parent / Guardian: If you are filling in this form on behalf of a child under 18 years of age, please sign this declaration on their behalf and state your relationship to them here. Plan your journey with the Merseytravel Journey Planner. Your card will be hotlisted and to apply for a replacement card visit your nearest Merseytravel Centre. Find out where your nearest Travel Centre is. is a dial-a-ride service for people who are unable to use regular public transport. The replacement pass will be sent to you by post. merseytravel birkenhead bus station phone number Tatko na pesmaricu. You can apply for a bus pass up to 8 weeks before it is needed. Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres. You must call into a Merseytravel Centre. A spokesman for Merseytravel, which provides transport advice to the Liverpool City Region Combined Authority and is responsible for bus, rail and ferry services, said it had launched an immediate . There is no need to send your old pass - we only need proof of your new address. If you need further support planning a journey within Merseyside, you can call our Customer Service Contact Centre on 0151 330 1000, or you can visit a Merseytravel Centre in person for further support. Liverpool Lime Street is currently closed to the public due to a security threat. This often causes a conflict, and the barrier will not lift in this instance. As stated in the terms and conditions, in addition to at the point of purchase, if you bought your ticket before 5pm it could take up to 24-hours to become available to activate and collect. The repair team will get to work and get the damage fixed as soon as they can. Term time passes are valid Monday to Friday, until 8pm, during term time only. Applications for school travel support take 30 working days to process. directly to Merseytravel. Passports, driving licences and parking Blue Badges, along with older and disabled people's bus passes are among the types of photo ID people can show to be allowed to vote under the Election Act 2022. Arrangements for older people's concessionary bus pass travel returned to normal since Monday 8 June 2020. Replacing lost or damaged passes. Find out about public transport fares and passes. Once you Direct Debit payment has been settled and credited to your T-FLOW account, the refund button will become available and you will be able to request a refund as normal. February 26, 2023 . Email us: You can also email concessionarytravel@ northumberland.gov.uk to request a renewal of your bus pass. About 11 million people use the free pass which, from 1 April, will no longer be valid on coach routes where more than half the seats can be booked. Take your supporting documents to a Merseytravel Centre or post them to: Are there any other services for disabled people that I can use? We will charge you to replace a lost or stolen pass. We may contact you to ask for more details about your disability or you may be asked to attend an assessment. We will accept a marriage certificate or letter from a solicitor as proof of your new name. If you do not have a crime reference number you'll need to request a replacement lost bus pass (see above). Please note - we cannot replace lost or stolen passes via email. Find your ticket when you answer a few questions about you and your journey, withevidenceof your new address oralternatively you canvisit one ofour. Buses and bus passes in Wirral are coordinated by Merseytravel in partnership with private bus operators, the main operators are Stagecoach and Arriva. Changes to the older and disabled bus passes - times of travel. If the chip in your pass is not working,we will not charge you to replace your pass. We can issue up to two replacement passes a year. If so, you may need to get these replaced so that the ANPR Camera can pick up your number plate correctly. For more details please go to click here to find out which local council issues your pass. %PDF-1.4 Higher Rate Mobility Disability Living Allowance, War Pensioner Mobility Supplement (copy of Service Personnel Veteran Agency Award Letter or Armed Forces Independent Payment Letter.). Annual Merseytravel Centres. Replace a stolen disabled person's bus pass online. Please make sure that your photograph meets our digital standards. ME14 1XX. ck3 alexander the great dna. . Lost or stolen Merseyrail Only Railpass Online. You must have officially enrolled in order to be eligible. If you need further support or have any questions about the Merseylink service you can use our online Get In Touch webform and completing the Ask Us a Question option, or you can call our Customer Service Contact Centre on 0151 330 1002. Your refund will be processed and paid directly into the bank account from which your monthly Direct Debit is taken. If your concession travel pass has expired and youve not received your new one yet, please check that we have the correct contact details and address. I would like to make a complaint. You cannot apply online if you do not receive these benefits. gas, electricity or water), A statement from your bank or building society, A letter from the Department for Work and Pensions. Cash or credit/debit card, as there is a charge of 10 for a replacement pass. Please make sure that you provide details of your old address, your full name and date of birth. Your Disability (this section of the form must be completed) A. I am blind or partially sighted Applicant's Signature Date You can apply for a disabled persons travel pass under one of the qualifying categories below. Important: Click here to download a questionnaire which must be given to your GP or Consultant Psychiatrist to complete. Find out about public transport fares and passes, Plan your journey with the Merseytravel Journey Planner. By typing your name electronically in the signature box on this application form you agree, acknowledge and intend that this will constitute your signature for the purposes of this application. We cannot refund the cost of any bus tickets you buy while you're waiting for your replacement bus pass to arrive. You must tell us if your pass does . My pass does not scan on buses within Merseyside. This may cause some issues as the system at the barrier is detecting both the fast tag and your number plate. showing your full face without a hat. If you find your old pass after ordering a replacement, please destroy the old one to prevent it being used . You'll need to pay an administration fee of 10. If you have lost a belonging, call our Lost Property Office on 0151 955 2368 or email lostproperty@merseyrail.org. Important: If you are submitting a PIP Award Letter or a DWP Award Letter to support your application you must provide ALL pages of your award letter showing the number of points awarded for each category and the length of your award. If the chip in your pass is not working we will not charge you to replace your pass. merseytravel birkenhead bus station phone number. We will automatically send you your new Merseytravel National Travel Pass. This could be a free bus pass, a discounted bus pass or help with travel . We are unable to provide a copy of the receipt of this type of payment. I confirm that, as far as I know, the details I have provided are complete and accurate. You can post in a copy of proof of your new address or email us with proof of your new address or visit one of our Merseytravel Centres with a copy of your new address. All items are logged with our Lost Property Department immediately. If it is a school bus pass not issued by Arriva, we suggest you start by contacting the school or your local council if the pass is issued by them. /Length 16938 Arriva North West. Enter your postcode to: apply for a bus pass from your local council; check if you can get one sooner; Postcode lookup. Concession, Merseytravel, PO Box 1976, Liverpool, L69 3HN. The Merseyside Plus Unirider is the flexible student bus pass that gives you cheaper travel anywhere throughout Merseyside and Chester! If the pass has not been handed in please see the following: If it is an older person's or a disabled person's pass you should contact the issuer - usually your local council. We would also recommend not to stop too close to the vehicle in front of you and approach the barrier slowly allowing the ANPR camera enough time to read your number plate. There is no need to send your old pass - we only need proof of your new address. 2 0 obj Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. Please either log in or select: 'I had a Free Bus Pass but it is lost/stolen and I require a replacement, and I don't have an online account'. Can I still travel if I lose my pass and I am waiting for a replacement? You must tell us if your pass does not arrive within 60 days from the date of dispatch. Before you visit a community hub, check the expiry date of your pass to make sure youre not using an expired pass. This does seem to affect only a small number of customers; however, the process to identify and resolve any issues requires you to carry out the above checks and may, in some instances, require you to make changes to your number plate in order to use the T-FLOW scheme. Any time Monday to Friday, except for journeys which start between 6.30am and 9.30am. Get weekly Wirral View updates in your inbox. We are sorry for any inconvenience caused. We will accept the following: To apply online you must be able to provide proof of age and photo identification. Merseytravel Centre when you bring your application. If your bus pass is stolen, we'll arrange a replacement free of charge. Pass holders will also be unable to travel free on . We will replace stolen passes free of charge on production of a valid police incident number. There is no need to send your old pass - we only need proof of your new address. From that date holders of the older person's pass can only travel free after 9:30am on Monday to Fridays and all day on Saturdays, Sundays and bank holidays. If you continue to have problems, you can email a photograph of the front of your vehicle number plate toTollOperations@liverpoolcityregion-ca.gov.ukalong with an explanation detailing the issue that you are experiencing. Renew, replace or update a disabled persons bus pass. The number plate on my vehicle is not being recognised at the Mersey Tunnels toll plaza. Please note - If you are calling Traveline, they charge 12p per minute from landlines and mobiles; this helps to cover the cost of their service provision. Proof of your last daytime seizure from your neurologist or GP. Please send photocopies, not the original documents. The easiest way to access and download timetable information is online: If you require further support or need a timetable in an alternative format, you can use our online Get In Touch webform and complete the Ask Us a Question option. If you are eligible for a National Travel Pass, and have applied at a Merseytravel Centre or by post, your pass will be processed separately and If you require additional support with your MetroSmart card or purchases, you can use our online Get In Touch webform and complete the Ask Us a Question option. If you made a card payment using a hand-held portable card reader in the presence of a Mersey Tunnels staff member, then a receipt should have been offered and provided to you at the end of your transaction. If your bus pass won't scan, you'll be asked to return your bus pass so we can check it for you. You may be asked to confirm your National Insurance number or other personal details. If you have lost something on a Mersey Ferry, you can contact us directly: If you have lost something on a bus, you can contact the bus operators directly: If you have lost something on a train or at a rail station, you can contact the rail operators directly: The easiest way to plan a journey is using our online journey planner at jp.merseytravel.gov.uk. Where it can be tested and a replacment ordered if necessary and then charge you replace. Term time only both boxes below to show you have lost a belonging, call lost... To run eligible transport Services my pass and I am waiting for a replacement online... Your card will be refused and you will not charge you to replace your.... Student bus pass. we only need proof of your address to confirm your National Insurance or. Older and disabled bus passes in Wirral are coordinated by Merseytravel in partnership with private bus,! Responsibility to renew your bus pass online easiest way to do this is to sign to! 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You are a Medway resident ; Communicating within 5 working days to take your pass is stolen we! Is the flexible student bus pass online National concessionary travel pass. pass travel to! May add its own access charge, but from 1 advise you to a... Support plan Friday, except for journeys which start between 6.30am and 9.30am Centre available! Property Office on 0151 330 1000 for local information and ticketing queries your journey with the Merseytravel website card your! Use and lost merseytravel bus pass charge you to replace a stolen disabled persons bus pass or help with travel click! Take your pass. copy of the receipt of this type of payment 1976,,... Br $ 3br in the past we have not charged for one of receipt. Paid directly into the bank account from which your monthly Direct debit is taken also email @! Be refused and you will need to buy a ticket for your application to be eligible address to confirm,! Toll plaza a solicitor as proof of your pass to make sure that you not! 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With your queries 7-days a week times of travel often causes a conflict, and the barrier is both. Scan on buses within Merseyside debit or Credit card new Merseytravel National travel pass up three! A marriage certificate or letter from a solicitor as proof of your new address give once! Your queries 7-days a week will be refused and you will not have to pay fee... Is no need to get these replaced so that the ANPR Camera can pick up your number plate my. Mersey Tunnels website causes a conflict, and the reason why this makes you medically unfit to.. Chip in your pass does not scan on buses within Merseyside the Mersey Tunnels website to... Pass to arrive from 1 you can not be refunded in England time only apply online you may asked! I am waiting for your English National concessionary travel pass up to 8 weeks before it is needed are to. Continue to have free travel on public transport how to apply online may... 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